Our Core Values
Truck drivers keep this country moving. Their logs decide when they can work, when they must rest and what happens at an inspection. A tool that important has to be built by people who take it seriously. These are the values we hold ourselves to.
We take responsibility.
When FMCSA raised problems with our ELD, we treated them as ours to fix. In September 2026 we shut the service down ourselves, before any order required it. We have worked through every issue FMCSA raised, and we are not letting anyone register until FMCSA confirms the work is done.
A driver's log is the driver's word.
Only the driver and the ELD write duty records. Nobody at Counting Trucks can change what a log says. A carrier can suggest an edit, but nothing changes unless the driver accepts it.
Records are made once and never rewritten.
Time, location, miles and engine hours are saved when the event happens. We do not estimate them or adjust them later. If the ELD cannot read a value, it stays blank and the ELD flags it.
Safety comes first.
Hours of service rules exist to keep tired drivers off the road and to protect everyone around them. Our ELD records driving time automatically, and it will not let anyone shorten that time.
We tell you when something is wrong.
If the ELD has a malfunction or a data problem, it shows it on the screen, records it, and gives you clear instructions. We do not hide problems from drivers, carriers or officers.
No surprises at the roadside.
An officer can review your records from the display whenever the vehicle is stopped, in any duty status. Every output file is checked before it is sent. If a file fails that check, it is not sent, and the app tells you.
We would rather open late than open wrong.
Every customer starts fresh on the new system, so every record it sends comes from the new software. No old record can go out by accident. We will open when it is right, and not before.
Counting Trucks serves motor carriers and drivers in the United States only. Questions? Write to us at support@countingtrucks.com.