Privacy Policy

Last updated: November 9, 2026

This Privacy Policy describes how the Company collects, uses and discloses Your information when You use the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy, and You give the Company the rights described below.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Counting Trucks Inc., 8239 Snapdragon Way, Dallas, Texas 75252.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Counting Trucks website, the Counting Trucks ELD web dashboard, the Counting Trucks ELD mobile application and the related systems.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected

We may collect the following, and information of a similar kind:

Account details: email address, first and last name, phone number, username, address, company name and USDOT number.
Driver details: driver's license number and issuing state.
Driving records: duty status, date and time, location, vehicle miles, engine hours, VIN, vehicle number, certifications, annotations, inspection reports, and malfunction and diagnostic events.
Location: the precise location of Your phone and ELD device, including when the app is in the background.
Device data: the ELD device You pair by Bluetooth, photos and files You upload, app version, and crash and error reports.
Usage Data: IP address, browser type and version, device type and unique device identifiers, operating system, the pages You visit, the time and date of Your visit and other diagnostic data.
Support messages: anything You send to our support team.

Cookies and Tracking Technologies

The Service may use cookies, browser storage and similar technologies to keep You logged in, remember Your choices, and understand how the Service is used. You can instruct Your browser to refuse cookies, but parts of the Service may then not work.

Our Rights to Your Data

By using the Service, You give the Company rights to Your data. The Company may collect, store, copy, analyze, aggregate, de-identify, use, disclose and otherwise exploit Your data, including Personal Data, for any lawful purpose. These rights are worldwide, perpetual, irrevocable, royalty-free, transferable and sublicensable. They continue after You stop using the Service or Your Account ends.

If You are a motor carrier, You represent that You have every right and consent needed to give Us these rights over the data of Your drivers.

These rights do not allow anyone at the Company to change what a driver's record of duty status says. Those records change only in the ways the federal ELD rule allows.

Use of Your Data

The Company may use Your data for any lawful purpose, including:

To provide, maintain, monitor and improve the Service.
To manage Your Account and attend to Your requests.
To record, display and produce ELD records and output files.
To contact You by email, telephone calls, SMS, push notifications or similar means, including with news, offers and general information.
For data analysis, identifying usage trends, developing new products and services, and marketing.
For business transfers, including any merger, sale of assets, financing, reorganization, dissolution or bankruptcy, in which data is among the assets transferred.

Sharing Your Data

We may share Your data in the following situations:

With the motor carrier You drive for.
With FMCSA and law enforcement officers, when records are transferred at an inspection or the law requires it.
With Service Providers that run parts of the Service, including Amazon Web Services (hosting), SendGrid (email), and Sentry, New Relic and Traceway (error and performance monitoring). Service Providers are expected to protect the data in a way consistent with this Privacy Policy.
With Our Affiliates and business partners.
With a buyer, investor or successor in a business transfer.
With other third parties for any lawful purpose, or with Your consent.

Retention of Your Data

The Company may retain Your data for as long as it chooses, unless the law requires Us to delete it. Federal rules require motor carriers to keep ELD records for six months. Keeping those records is the responsibility of the carrier.

Deleting Your Data

You can ask Us to delete Your Account or the Personal Data We hold about You by emailing support@countingtrucks.com. We may keep any information We have a legal obligation or lawful basis to keep, including records that federal rules require and data that has been aggregated or de-identified.

United States Only

The Service is offered only in the United States. We do not offer the Service in the European Union or anywhere else outside the United States, and it is not directed to anyone located there.

Transfer of Your Data

Your information may be processed and kept in any place where the Company or its Service Providers operate, including outside Your state or country, where data protection laws may differ. By using the Service You agree to that transfer.

Disclosure Required by Law

The Company may disclose Your data if required by law or in response to requests by public authorities, and where We believe in good faith that it is necessary to comply with a legal obligation, protect the rights or property of the Company, prevent or investigate possible wrongdoing, protect the safety of users or the public, or protect against legal liability.

Security of Your Data

No method of transmission over the Internet or of electronic storage is secure. We do not guarantee the security of Your data. To the maximum extent permitted by law, the Company accepts no responsibility for any unauthorized access to, or loss of, Your data.

No Responsibility for Availability

We take no responsibility for the Service actually running, or for Your data being available at any time. Keep Your own copies of anything You need.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If You are aware that a child has provided Us with Personal Data, please contact Us.

Rights Under Applicable Law

Some laws give You rights that cannot be waived. Nothing in this Privacy Policy takes away those rights. Where such a law applies, this Privacy Policy applies to the greatest extent the law allows.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy at any time by posting the new version on this page. Changes are effective when they are posted.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: support@countingtrucks.com