CountingTrucks

How to download the app/permissions? – Android & iOS

How to download the app?

Android

1. Find and open the Play Store.

2. Search for “counting trucks eld”.

3. Click the Counting Trucks ELD, the one with the green truck on the black background.

4. Click the install button.

5. Confirm the install worked.

5.1 – the button has changed from download to Open

5.2 – you should see the app on your home screen

iOS

1. Find and open the app store.

2. Search for “counting trucks eld”.

3. Click the download button on the “Counting Trucks ELD” app, it’s the one with the green truck on the black background.

4. Confirm the install worked.

4.1 – the button has changed from download to Open

4.2 – you should see the app on your home screen

Driver App – Android – Permissions

The app requires 2 main permissions Bluetooth and Location (precise and always).

1. When the first login happens the app will ask to find and connect to local devices, this is bluetooth permission necessary to connect to the truck, the user should click Allow.

2. The second permission will ask for the location and we MUST select the “While using the app” option.

3. The app will open a location permission screen where we have to upgrade the location permission to “Allow all the time” – this is to guarantee that a location is accessible regardless of the quality of data coming from the PT30 device.

Driver App – iOS – Permissions

The app requires 2 main permissions Bluetooth and Location (precise and always).

1. When first starting the app – on the first popup click “Allow”.

2. When first starting the app – on the 2nd page click “Allow While Using App”.

3. Confirm everything is working by getting to the connection page.


4. If the Confirmation page is not shown and you get a page like this, that the permissions are failing:

That means one or both of the permissions (bluetooth and location) are not properly enabled. By clicking the Open Settings button you will be taken to the permissions page of the CT ELD app.

If the Location permission is set to Never (like on the image below).

Click it and set it to:

Special Circumstances

If you don’t see the Location line in settings.

that means that your location permissions are disabled on the device in that case we must open the settings app and search for the word “location”:

Click on the Location line that says “Privacy & Security” under it and then click the first Location Services option:

Make sure you enable the location services:

If this page does not let you toggle Location Services like this:

That means that you don’t allow editing of location services, which means you can’t enable it for CT ELD, so you have to follow the following steps:


Settings > General > Restrictions > Location Services (under the ‘Privacy’ heading) set to ‘Don’t Allow Changes’ – change it to ‘Allow Changes’.

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